F-A-QUESTIONS

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23 Feb

F-A-QUESTIONS

FAQ- Fast Answers Question about Alisa Cruise

FAQ - Fast Answers Question about Alisa Cruise


1.How is ALISA CRUISE different from other CRUISES? 

ALISA CRUISES  is proud of being the best and nicest BRAND- NEW 5 STAR  STEEL BOAT in Halong Bay in 2017.  And it is one of the THE THE SAFEST cruises lines  IN HALONG BAY ( MUCH MUCH BETTER THAN WOODEN BOAT)

 

2. How do I make a reservation?

  • Visit the Only Official Website: www.alisacruise.com
  • Reservation team: booking@alisacruise.com 
  •  General Information & question: info@alisacruise.com 
  • Best Offer contact directly Mr. Kenny: MANAGER@ALISACRUISE.COM

• Note: please kindly provide us with your full name, travel date, and any special request so we can help you with. 

3. How do confirm our booking? 

1. If you contact or make the booking directly with us please kindly provide us with your name under the booking, your travel date, and your booking ID.

2. If you make the booking via our partner sites such as Booking.com, Agoda, Expedia … please kindly provide us with your Booking ID/ reference number and your number under the booking. 

Is the transfer service including in our booking? 

Transfer service is excluding from your booking so please kindly contact us to book if you wish to use our service. 

We emailed or contacted to you but have not received any answer?

We do receive a large number of request and email every day so please do we will try our best to get back to you as soon as possible in 48 hours maximum.  

4. How can I make payment for the trip?

Using on real past customers’ experience and due to the busy and tight schedule and limitation of internet / 3gb connection in Halong Bay to guarantee a smoothly trip we require the customer to make the

         We accept CASH ( VND/ USD/ EURO/ FRANCE) and Visa/ Master Cards

Payment completely in advance payment completely in advance to avoid these common issues/ problems which will be affected seriously your precious time with us such as:

  • Unsuccessful payment due to the internet connection.
  • Being stressful and confused about the payment method after the trip.
  • Problem with customer own credit card (Invalid card, insufficient funds)

Hence we would suggest you with 2 following payment options: 

1. Payment via credit card: please provide us with your full credit card info including Card number/ Holder name/ Expired date/ CVC code to our office email: booking@alisapremiercruise.com / ( 2.5% fees added)

2. Secure Online payment method ( additional fee goes up to 2.2 % ): we will send the payment link.

3. Travel directly to our office in Hanoi. Travel directly to our cruise office in Hanoi before your travel date at least one day to make the payment 

5.  How do I know my reservation is confirmed?

 

After accepting to book the services, you should pay the deposit for the services. Once we receive your deposit, we will reserve the services for you. Then, we will send you a confirmation email with full information of your tour 
When you receive this email, your reservation will be confirmed

 

6. Do we get to pick up from hotels in Hanoi? 

The price for room rate doest not include the transfers from Hanoi-Halong - Hanoi

We arrange transfer service to pick up/ drop-off visitor from hotels in Hanoi Old Quarter. Pick up time is 7:35 am – 8:30 am every morning with large options including private vehicle to the luxury 9 & 16 seater Limousine car and up 45 seater bus for a large group. (Please contact us directly to get your specific pickup/drop-off time). You are recommended to have breakfast and be ready at hotel’s lobby.

• Pick up service at Hanoi Airport/ Haiphong is available with extra cost, it can be handled by private service only, and shuttle bus could not pick up or drop off you there.

• Pick up the request at Hanoi train station (Sapa arrival) is not available, as you arrive early at 5:00 am from Sapa while our shuttle bus- pick up time at 7:45 am. You can choose to get back at your hotel in Hanoi Old Quarter or our office location: 23 Hang Voi Street, Hoan Kiem District, Hanoi before 7:45 am. 

7. What time does Shuttle Bus pick up/drop off guests in Hanoi?

Depending on hotels you will stay in Hanoi, the time may be different. But normally, the Limousine Shuttle Bus will pick you up at your hotel in Hanoi Old Quarter around 7:20 to 8:30 AM and drop you off around 16:00 to 16:30 PM in Hanoi.


8. How far is this from Hanoi to Halong Bay and how long does it take from Hanoi to Halong bay?

It is around 200Kms from Hanoi to Hanoi and round trip is 400 KMs

It takes 3.5 hours from Hanoi to Halong city, with one stopover for soft break time around 15-20 minutes each time/ way.


9. Speed of the Bus: Why some customer claimed the drivers drove sometimes fast sometime too slow?

The speed of the car can not be stable for whole journey. Sometimes is faster (80 to 90kms / hr) and sometimes is slower under 40kms / hr  depends on a variety of factors such as: Road quality, permitted speed limits, interior or exterior crowded residential areas; where road or accidents often occur ...  Please do not worry and claim our drivers because they know well what to do to keep up the trip on time  and safety is above all.  

10. Break times at least 1 time each way: Why we have to stop over at the middle of the way for 1 time/ way?

    Vietnamese road rules stipulate that all drivers on journeys exceeding 100 km must have at least one break to ensure motor vehicle safety, and  the health of the driver.

    Our driver starts working from 5 Am and should give him a short time for breakfast and refresh his health

    Time for personal needs such as toilets, breakfast, coffee or tea


    11. How long do we have to wait for the return trip to Hanoi?

    Customer will be advised to wait at least 30 min or up to 1.5 hours after the trip to join the drop off service back to Hanoi basing on the traffic conditions. To save up and reduce the total cost for the trip, our company and all other travel companies must use 1 bus for round trip. Please be aware of this and should not claim us if you have to wait longer than usual for the transfer back Hanoi. To avoid of that you should consider to take private car.


    12. Why we can not take the same bus for 2 ways?  

    We have a variety of vehicles of the same quality but will vary in size and number of seats. As mentioned above to save and reduce the total cost we have to use a car to take guests from Hanoi to Halong Bay and welcome guests the day before back Hanoi. Depending on the number of guests per specific date we will adjust the car accordingly so customers can not be sure to go both journeys with the same car. Be understanding and do not blame us for this with refund as it is unfair and unacceptable.


    13. Why some customers claimed the drinks are expensive?


    Can not compare the prices on boat with other part in Vietnam. If you buy them at stores, cafes or budget hotels, surely they will be much cheaper. But when you use them at restaurants and 5-star hotels, the price is certainly higher than many times because the investment is huge and each product imposes other costs that you can not understand. Especially on yachts, the costs will be much higher and especially for overhead expenses (costs that can not be directly attributed to the product or service produced) of this type of business, ie money for building ship, taxes, fuel costs, bank charges, much higher salary for manpower etc.)


    13. What if we can’t travel due to bad weather?

    If the cancellation is announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

    • Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.

    • During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.

    • The trip is cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.

    • The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!


    14. Does the boat rock or shake during the night?

     No.1600 islands provide natural shelter in Halong bay, so it's quite calm. Stay one or two romantic nights on Halong Bay is a wonderful experience


    15. Can I sleep on the deck? Are there mosquito nets on the deck?

     

    Yes, you are able to sleep on the upper deck if you desire, there are comfortable lounge chairs there. There are no mosquito nets available on the deck


    16. Are there life jackets on board? Will they fit children?

     

    The Junk is fully equipped with all the latest safety gear and each cabin has lifejackets. There are also life buoys suitable for children


    17. Can we contact to Alisa Cruise via social network or free messenger app?

    Our support team are available in service on mostly

    Every popular social network suggest/ messenger app: Facebook, Whatsapp, Viber, Zalo, Imess, Kakaotalk, Wechat through this contact +84 948803323 / +84 981519898


    18. Do we have kayak activities in Ha Long Bay with your boats?

    Kayaking is a part of itinerary included in the price. 

    18. What should I bring on board?

    You are recommended to bring:  sunglasses, sun block, wide brim hat, insect repellents, swimming suites (in summer) or warm clothes (in winter) and original passport.

    You are not allowed to brings any drinks on boat

    20. How many luggage should I bring on board?

    You should bring with you ONLY the necessary ones as there is not much space on the shuttle bus.  Because we will drop you at the same hotel after Halong Bay trip so you can leave your big suitcase at the hotel. If you need to go directly to Airport or train station you can bring all your entire luggage. 

    21. Can I order meals on the boat as vegetarian, Hala or special diet?

    We are willing to prepare the alternative menu for your food requirement.  Depending on your food request, our cook will prepare the most suitable one. Please, inform us in detail your special food request latest in the morning of the cruise date. 

    22. Where is the cruise location if we want to travel there on our own?

    Our cruise location is at Dock No. 16 Tuan Chau Maria Island, Halong, Vietnam 

    23. What time do we need to arrive at your cruise? 

    If you wish to go to our cruise location on your own please be ready at our cruise location Dock 16, Tuan Chau Maria Island before 12.15 PM ( Afternoon)

    Any late arrival will be considered as self-cancellation / no-show and NO REFUND

    What is the check in/ check out time?  

    • Check in: 12.45 PM
    • Check out: Before 10.00 AM  

    24. Do we need to provide our ID/ Passport / Visa in advance? 

    It is a must to provide us with all of your local ID/ Passport/ Visa in the picture including local immigration stamp before 9.00 AM of travel date to the following email:

    Operation Team: opt@alisacruise.com / sales2@alisacruise.com

    Reservation team: booking@alisacruise.com & sales1@alisacruise.com.

    * Note: If customers are unable to provide their Passport/Visa before 9.00 AM on the

    travel date.

    We will cancel the booking without any note with 100% cancellation penalty' fee.

    25. Can we bring our pet?

    Unfortunately, we do not allow any kind of animals on the boat.

    26. How safe is your boat?

    ALISA CRUISES  is proud of being the best and nicest BRAND- NEW 5 STAR  STEEL BOAT in Halong Bay in 2017.  And it is one of the THE THE SAFEST cruises lines  IN HALONG BAY ( MUCH MUCH BETTER THAN WOODEN BOAT)


    • All the boats are equipped with life vest in cabin, public area, life rafts…

    • All guests are briefed and given safety procedures with clear instruction

    • All the boats are maintained every six months and daily technical supervision.

    • Our staffs are well trained to deal with emergency and safety control.

    27. When is the best time to visit Ha Long Bay?

    Summer is a good time to Ha Long Bay, you have time to enjoy thousands of limestone islands in the Bay, swimming, kayaking and visiting fishing village under sunlight. However, summer is not the high season in Ha Long Bay and it is hot too. Many tourists visit Ha Long Bay during fall and spring in colder weather and have a great time there.

     

     Thank You & Best Regards 


     
    Mr. Kenny Lee
    Owner & General Manger
    Alisa Cruise - The Princes of The Sea
    P:+84-988.099.093 M: +84-981519898  Available  on ImessViber WhatsApp KakaoTalkWeChatZalo    
    A:3rd/ 4th  Floor, No 23 Hang Voi Str, Hoan Kiem Dist, Hanoi, VN
    W:www.halongalisacruise.com  E: info@alisapremiercruise.com