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PICK UP SERVICE

CUSTOMER SHOULD READ AL INFORMATION CAREFULLY TO AVOID THE MISUNDERSTANDING


1. The transportation from Hanoi to Halong Bay and back is not included in the cruise tour price

The price is base on the service you will take as below


2. How far is this from Hanoi to Halong Bay and how long does it take from Hanoi to Halong bay?

It is around 200Kms from Hanoi to Hanoi and round trip is 400 KMs

It takes 3.5 hours from Hanoi to Halong city, with one stopover for soft break time around 15-20 minutes each time/ way.


3. what time does Shuttle Bus pick up/drop off guests in Hanoi?

Depending on hotels you will stay in Hanoi, the time may be different. But normally, the Limousine Shuttle Bus will pick you up at your hotel in Hanoi Old Quarter around 7:20 to 8:30 AM and drop you off around 16:00 to 16:30 PM in Hanoi.

  • Customers stay further than 4kms from Hanoi Old Quarter must come to our office at 23 Hang Voi Street before 7h15 Am to join the trip with us ( Except for private car request)
  • The transfers fee from your hotel to our office and the next day from our office to your hotel on your sid

4. Speed of the Bus

The speed of the car can not be stable for whole journey. Sometimes is faster (80 to 90kms / hr) and sometimes is slower under 40kms / hr  depends on a variety of factors such as: Road quality, permitted speed limits, interior or exterior crowded residential areas; where road or accidents often occur ...  Please do not worry and claim our drivers because they know well what to do to keep up the trip on time  and safety is above all.  
5. Break times at least 1 time each way

    Vietnamese road rules stipulate that all drivers on journeys exceeding 100 km must have at least one break to ensure motor vehicle safety, and  the health of the driver.

    Our driver starts working from 5 Am and should give him a short time for breakfast and refresh his health

    Time for personal needs such as toilets, breakfast, coffee or tea

    6. WAITING FOR RETURN BUS FROM HALONG TO HANOI

    Customer will be advised to wait at least 30 min or up to 1.5 hours after the trip to join the drop off service back to Hanoi basing on the traffic conditions. To save up and reduce the total cost for the trip our company and all other travel company must use 1 bus for round trip. Please be aware of this and should not claim us if you have to wait longer than usual for the transfer back Hanoi. To avoid of that you should consider to take private car.

    7. Changing the bus/ car. 

    We have a variety of vehicles of the same quality but will vary in size and number of seats. As mentioned above to save and reduce the total cost we have to use a car to take guests from Hanoi to Halong Bay and welcome guests the day before back Hanoi. Depending on the number of guests per specific date we will adjust the car accordingly so customers can not be sure to go both journeys with the same car. Be understanding and do not blame us for this with refund as it is unfair and unacceptable.


    Extra Services ( Hanoi - Halong - Hanoi)

    1. LIMOUSINE SHUTTLE BUS

    Limousine Shuttle Bus for round trip

  • Adult:                          USD 35 per adult. 
    • Children 5 to 10:        USD 30
    • Children under 4:      USD 20 

    Single way by Limousine Shuttle Bus ( From Hanoi to Halong Bay or from Halong Bay to Hanoi)

    • Adult:                          USD 35 per adult. 
      • Children 5 to 10:        USD 30
      • Children under 4:      USD 20 

        2. LIMOUSINE PRIVATE CAR ROUND TRIPS

        • Private Car  (8 seats)  :      300 USD - Discount =  US$ 260 per car (2 days 1 night )   / $330 (3 days 2 nights )
        •  Private Van (18 seats)  :    360 USD - Discount  = US$ 320  per van (2 days 1 night )   / $390 (3 days 2 nights )

        3. REGULAR PRIVATE CAR

        3.1.Hanoi- Halong Bay- Hanoi

        • Private Car (4seats)  :      US$ 160 per car (2 days 1 night ) / $190 (3 days 2 nights )
        • Private Car (7seats)  :      US$ 170 per car (2 days 1 night ) / $210 (3 days 2 nights )
        • Private Van (16 seats)  :  US$ 190 per van (2 days 1 night )  / $250 (3 days 2 nights )

        3.2. Hanoi- Halong Bay- Direct to Airport not through Hanoi

        • Private Car (4 seats) : US$ 220 per car (2 days 1 night ) - Discount   = 190 USD   / $240 (3 days 2 nights )- Discount   = 210 USD
        • Private Car (7 seats) : US$ 230 per car (2 days 1 night )- Discount    = 198 USD / $250 (3 days 2 nights )   - Discount  = 220 USD
        • Private Van (16 seats) : US$ 250 per van (2 days 1 night )- Discount = 218 USD / $260 (3 days 2 nights )- Discount      = 230 USD

        3.3. Private car from Halong Bay- Airport

        • Private Car (4-seats)  :      US$ 120 per car (2 days 1 night )
        • Private Car (7-seats)  :      US$ 130 per car (2 days 1 night )
        • Private Van (16 seats)  :    US$ 140 per van (2 days 1 night ) 


        Please contact us via: OPT@ALISACRUISE.COM


        Best Regards

        Alisa Cruises Group Team